At Understanding Supports, we welcome input from all clients and their representatives. Whether you’d like to share a compliment, raise a concern, or make a formal complaint, your feedback helps us improve.

Often, concerns can be resolved quickly by speaking directly with our team. If you prefer not to speak with them or if your issue remains unresolved, you’re invited to complete the online feedback form below.

You can also contact us directly at:

Understanding Supports
Phone: 0483 349 514
us@understandingsupports.com.au
Mail: PO Box 218
Golden Beach Qld 4551

If you’d rather take your complaint directly to the NDIS Commission, a complaint can be made any of the following ways:

NDIS Quality and Safeguards Commission

  • Call on 1800 035 544
  • Use TTY on 133 677
  • Use National Relay Service (opens a new window) and ask for 1800 035 544
  • Use an interpreter
  • NDIS Quality Safeguards Complaint Contact Form
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